Shipping Policy
At Olive Morada will do its best to process your order within one day. Please let us know if you need your order to arrive by a specific date. During the holidays and other peak periods we may require additional time to process and deliver your order.
Shipping is available only within the Continental United States.
Please note that all packages are shipped to “deliver without signature” to ensure that the delivery will be made on the day scheduled. We make no guarantees on arrival time. Any shipping delays are not are our responsibility. If you need your package within a certain time frame, please call our store to discuss alternate shipping options.
Shipping to Multiple Addresses
Because items shipped to multiple addresses incur separate shipping charges, items shipping to different addresses must be entered as individual orders.
Shipping Methods
Currently, we ship all packages either USPS or UPS depending on who offers the best rate.
Returns
All sales are final when the order is placed. Due to the nature of the goods, please understand that we cannot accept any returns. However, please inspect your package immediately upon arrival. In the event of breakage, leakage, or received the wrong item, please contact us within 24 hours of receiving your shipment and we will be happy to replace any broken or leaking items. Be sure to take pictures of the damaged shipment.
We are not responsible for late deliveries due to incorrect addresses, weather or events beyond our control.
Orders Marked Delivered But Not Received
Once an order has been shipped, customers will receive tracking information via email. Please ensure that shipping details and delivery address are accurate at checkout.
When a carrier (USPS, UPS, or FedEx) marks a package as Delivered, the order is considered fulfilled. At that point, responsibility for the package transfers to the carrier.
If a package is marked as delivered but cannot be located, we recommend the following steps:
· Check around the delivery location and with household members or neighbors
· Contact the carrier directly to inquire about the delivery
· Open a missing package or delivery investigation with the carrier
Olive Morada is happy to assist once a carrier claim or case number has been opened. Please share the case number with us so we may follow up as the shipper.
Because delivery confirmation indicates successful fulfillment, we are unable to automatically replace or refund orders marked as delivered unless the carrier confirms a delivery error or loss.
As a courtesy, and depending on the situation, we may offer a goodwill discount or shipping accommodation while the carrier completes their investigation.
Thank you for your understanding and for supporting our small business. If you have questions or need assistance, please don’t hesitate to reach out — we’re always happy to help.
If you have any other concerns regarding your shipment, please contact us within 24 hours of receipt.
